If you enjoy the fast paced events business you’ll love coming to work every day. Our Long Island location in Syosset, NY has an exciting opportunity for a Help Desk/IT Administrator. 

American Consumer Shows (ACS) is the premier event management company in the home improvement, bridal, and flower & garden industries.  The successful candidate exhibits a positive and affable demeanor, has good problem solving skills and is comfortable assisting users of all skill levels. This individual will be an IT professional who is customer service oriented and focused on quality, and has a forward thinking vision for how technology can be deployed to facilitate operations, including keeping current with, and to predict trends in, technology that can be deployed to further the organization's mission. 

This is a great career opportunity with responsibilities including the following:

• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews users to collect information about problems.  Leads users through diagnostic procedures to determine source of error.
• Handles problem recognition, research, resolution and follow-up.  Manages complex and escalated issues.
• Logs and tracks support tickets using problem management database, and maintains history records and related problem documentation.
• Consults with developers to explain software errors or to recommend changes.
• Calls software and hardware vendors to request service regarding defective products and to order replacement parts.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Writes or revises user training manuals and procedures.
• Installs and configures PC’s. Trains users on software.
• Responsible for complying with the Information Security Policy and preventing the unauthorized use or disclosure of Company's information assets.
• Must be able to resolve mission critical problems after normal work hours.
• Employees with a willingness to learn and further develop their skills will be trained on higher level applications.

Computer Skills:  Knowledge of Microsoft Suite, Windows 7, Internet software and basic networking is required.  Experience with Windows Server, ACT by Sage, QuickBooks, SQL and VB or C# is preferred.  Strong communication skills, hands on experience of installing IT hardware and software, good organizational and time management skills.

Qualifications: Bachelors degree in Computer Science/Engineering and at least two years of related experience preferred.

Position Type:  Fulltime, employee                                                      

For consideration, please email your cover letter, resume and salary requirements to jobs@acsshows.com, subject = Help Desk/IT Administrator

Only candidates that meet the specified criteria will be contacted

LOCAL APPLICANTS ONLY, PLEASE

EOE, M/F, D/V