American Consumer Shows


Meet Customers. Sell at the Show. Generate Leads. Book Jobs.

If you enjoy the fast paced events business you’ll love coming to work every day. Our Long Island location in Syosset, NY has an exciting opportunity for a Desktop Support Technician. 

American Consumer Shows (ACS) is the premier event management company in the home improvement, bridal, and flower & garden industries American Consumer Shows.  We are seeking a motivated and energetic Desktop Support Technician to maintain user support and customer service on company supported computer applications and platforms. Candidates must be able to troubleshoot problems and advise on the appropriate action.  Individual must be friendly, positive and articulate, with excellent written and verbal communication skills.  Candidate must be conscientious, highly organized, able to work independently and as a team player, have excellent follow up skills, and very strong attention to detail. Individual must work with a sense of urgency and be results-oriented with the ability to multi-task in a fast paced sales and service environment that is focused on growth. 

This is a great career opportunity with responsibilities including the following:

  • Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews users to collect information about problems.  Leads users through diagnostic procedures to determine source of error.
  • Handles problem recognition, research, resolution and follow-up.  Manages complex and escalated issues.
  • Logs and tracks support tickets using problem management database, and maintains history records and related problem documentation.
  • Consults with developers to explain software errors or to recommend changes.
  • Calls software and hardware vendors to request service regarding defective products and to order replacement parts.
  • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Writes or revises user training manuals and procedures.
  • Installs and configures PC’s. Trains users on software.
  • Responsible for complying with the Information Security Policy and preventing the unauthorized use or disclosure of Company's information assets.
  • Must be able to resolve mission critical problems after normal work hours.
  • Employees with a willingness to learn and further develop their skills will be trained on higher level applications.

Computer Skills:  Knowledge of Microsoft Suite, Windows 7, Internet software and basic networking is required.  Experience with Windows Server, ACT by Sage, QuickBooks, SQL and VB or C# is preferred.

Qualifications: Bachelors degree in Computer Science/Engineering and at least two years of related experience preferred.

Position Type:  Fulltime, employee

For consideration, please email your cover letter, resume and salary requirements to, subject = Desktop Support Technician

Only candidates that meet the specified criteria will be contacted